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Delivery Policy

Delivery Policy

UK Orders placed before 2:00 PM are dispatched on the same day for NEXT WORKING DAY delivery (subject to stock availability) – Please see the list of areas below that are excluded from the next working day option.

USA Orders placed after 1:00 PM are dispatched the following working day.

Our dispatching days are Monday to Friday as we are closed over the weekend which includes USA, CANADA, EU & International.


USA Shipments: UPS- (Delivered by 12:00 PM) – with UPS (Delivered between 8:00 PM to 6:00 PM)

UK Shipments: DPD (Delivered by 12:00 PM) – with UPS (Delivered between 7:00 AM to 7:00 PM)
EU Shipments: (UPS 2-4 working days) *This does not include any delays from customs*
International: (UPS 2-10 working days) *This does not include any delays from customs*

CALL & COLLECT (By appointment only) IS AVAILABLE TO UK CUSTOMERS but will incur a £2.50 fee – Please email to arrange a call and collect and one of our team will arrange this with you. ANY UNAUTHORISED PICKUPS WILL BE REFUSED. Photo ID such as Passport / Driver’s License will be required along with the ORDER ID number when collected. Account holder only to collect.

Please note: YOU (the customer) are responsible for checking import regulations set by your country before placing your order and are liable for any import charges that are determined by your country. Please check with your local authorities for further information. Due to Brexit, some EU deliveries may be significantly delayed which is beyond our control.

You will be held responsible for any amendments made to deliveries should a package go missing or be delivered outside of the expected time slot. These amendments include but are not limited to, a change of address, location, or time slot.

Cold Chain Deliveries – You as the customer will be liable for any deliveries that fail, where the driver has attempted to deliver to the address stated, within the delivery service timeframe. Please note, we do not accept returns on any cold chain items unless faulty when delivered.

If you have any questions or concerns, you can contact us via We strive to answer your questions and requests as quickly as possible.

UPS Access Collection Point: Please take a form of ID with you when collecting your goods.

Next-day Service excludes The whole of the United Kingdom and some Cities like Scotland, the Scottish Highlands and Isles, Northern Ireland, and some Remote areas of England:

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